Terms of service.

Quote and engagement

Each service is the subject of a written quote (email, WhatsApp, or private portal). The quote details the nature, date, scope, and price of the service. We begin work after your written acceptance and payment of the agreed fee.

Booking fees

The fee for a table booking is quoted in writing and paid before we contact the venue. If we cannot secure the reservation, we refund that fee in full. Other services (yacht, helicopter, private chef, transport, florist, etc.) are quoted case by case and paid before work begins.

Deposits

When the venue requires a deposit, it is invoiced pass-through (no markup) and shown on a separate line. Card processing fees are not refunded by Stripe in case of cancellation. Above €2,000 in deposits, a "card processing 3%" line may be added and is disclosed in advance.

Cancellation

Cancellation by you: full refund if cancellation is notified before the venue confirms the reservation. After confirmation, the venue's cancellation policy applies. Cancellation by the venue: full refund of our fee, and re-routing work included.

Force majeure

Mistral, helicopter grounding, public health closure, unexpected venue closure: we work at your disposal to relocate or refund, at no additional cost.

French law. For any question, write to tristangrech.nat@gmail.com.